Customer Care Form | ERL Financial | Mortgage & Protection Advice

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How would you rate our speed, efficiency and telephone manner answering and talking to you on the telephone?

How would you rate our Adviser's professionalism in clearly explaining the product/s recommended and were you happy with the level of advice and service received?

How would you rate our Advisers clarity of explanation of any costs and charges in relation to the product/s chosen?

Were you satisfied that our Adviser stressed the importance of protection for your Mortgage. How would you rate the importance the Adviser placed on this?

What was your overall level of satisfaction of service and advice given by your adviser?

Please comment on the level of service provided by our Administrators keeping you updated with the completion of your mortgage and/or protection.

In terms of your experience with ERL Financial Limited what level of overall satisfaction would you say you felt you received?

Please provide any specific comments or suggested improvements: